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Home-cooked Lebanese meal plans

Mahabati

A meal plan business that runs on our software: a website, an iPhone app, an operations app and WhatsApp automation.

Live · used every day

The problem

Orders, menus, payments and deliveries were all run by hand on WhatsApp.

The fix

One system: customers order on the website, the app or WhatsApp. The team runs everything from one app.

Four products, one system

  • Website

    Where most customers order.

    • English and Arabic
    • Meal plans
    • Weekly menu with search
    • 5-step ordering
    • Freezer shop
    • Family meals and catering
    • Gift links
    • Blog
    • Account: pause or move days
    • Whish and cash, card in testing
  • Customer app

    The same ordering, native on iPhone.

    • Meal plans
    • Weekly board
    • Checkout
    • My orders
    • Push notifications
    • English and Arabic
  • Operations app

    The whole business in the team’s pocket.

    • WhatsApp inbox
    • Orders and subscriptions
    • Menus and dishes
    • Freezer shop orders
    • Delivery routes with traffic
    • Mark delivered
    • Promo codes
    • Push campaigns
    • Announcements
    • Analytics
    • Wallet balance
  • Backend

    One brain behind all three.

    • WhatsApp ordering bot
    • Encrypted checkout for web, app and WhatsApp
    • Payment safety net
    • Email and push
    • Rate limits and app checks
    • Ready for a second brand

Beyond the code

One team, everything handled

All of it is handled for Mahabati today.

  • Branding
  • UX/UI design
  • Photo and video shoots
  • Social media
  • Ads on Meta, Google, TikTok, Snapchat and LinkedIn
  • Tracking and monitoring

Automation

Runs by itself

No one presses a button.

  1. 10:00 daily

    Posts the next 3 days of menu as an Instagram and Facebook story.

  2. 10:00 daily

    Sends the owners a PDF of confirmed orders on WhatsApp.

  3. Every 30 min

    Finds paid orders that never finished, and places them.

  4. Every 30 min

    Tells the owner who stopped at checkout, so a person can follow up.

  5. Every hour

    Sends gentle reminders to people who browsed. Never at night, never twice a day.

  6. Every hour

    Refreshes the funnel dashboard.

  7. 18:00 daily

    Checks the Whish wallet for payments sent directly.

Analytics and funnels

Every step is measured

  • 8-step funnel, from first visit to order

  • Each person counted once, across devices

  • Drop-off reports

  • Customer journeys

  • How customers found us

  • Dishes viewed, saved and searched

  • Every message tracked: sent, delivered, opened

  • GA4 and Meta ads, each purchase counted once

Taken from the real products.

Website

Live at mahabati.co, in English and Arabic.

  • Mahabati website home page with the main call to action and dish photos.
    Home
  • Meal plans page comparing lunch, lunch and dinner, and full day plans.
    Meal plans
  • Weekly menu page with a day picker.
    Weekly menu
  • Freezer shop page with search, filters and products.
    Freezer shop
  • Arabic home page, laid out right to left.
    Arabic version
  • Mobile home page with a sticky order button.
    Mobile home
  • Step 1 of 5 of the mobile order flow: build your plan.
    Mobile ordering
  • Mobile weekly menu with dishes and prices.
    Mobile menu

Customer app

Real screens from the live iPhone app, with real menus and prices.

  • Customer app home: homemade meals, delivered, with today’s dishes from the kitchen.
    Home
  • Plan builder, step 1 of 5: weekly plans with prices and how many people are eating.
    Build a plan
  • Daily menu with a day picker and breakfast, lunch and dinner tabs.
    Daily menu
  • Dish sheet with a large photo, price and a button to add it to a day.
    Dish details
  • Freezer shop with categories, prices and a cart.
    Freezer shop
  • Home screen of a signed-in customer showing the next delivery and its meals.
    Next delivery

Operations app

The real app, filled with demo data. Names and numbers are made up.

  • Operations app home: inbox, meal plan tools and shop tools.
    Home
  • Inbox with customer WhatsApp conversations in English and Arabic, with unread counts.
    WhatsApp inbox
  • A customer chat marked as coming from a Facebook ad.
    Chat
  • Delivery route with total distance and time, the next stop and a Mark delivered button.
    Best route
  • List of remaining stops with drive time between each one.
    Today’s run
  • Subscriptions list filtered by active, paused, completed and canceled.
    Subscriptions
  • Dish library with photos, English and Arabic names and prices.
    Dish library
  • Freezer shop orders for one delivery day, grouped into what to cook and pack.
    What to cook
  • Analytics with visitors, orders and conversion, and a daily chart.
    Analytics
  • Funnel table from site visit to order placed, with the rate at each step.
    Order funnel
  • Customer page showing app install, app account and website account status.
    Customer reach
  • Notification report by channel: sent, delivered and opened.
    Notifications

Automation

Real screens. The system posts the story and sends the PDF by itself.

  • Instagram story with the next three days of breakfast, lunch and dinner in English and Arabic, and an Order at mahabati.co button.
    Menu story on Instagram
  • WhatsApp message from Mahabati Catering with a PDF of the day’s confirmed orders.
    Daily orders PDF on WhatsApp

What it does

  • Order on web, app or WhatsApp
  • English and Arabic
  • Daily menu story, posted automatically
  • Daily orders PDF to the owners
  • Delivery routes with live traffic
  • Reminders that respect quiet hours
  • Funnel from visit to order
  • Gift links
  • Freezer shop

What it changes, every day

  • The menu is on Instagram and Facebook every day, with no one posting it
  • The owners get the day’s orders at 10:00 without asking
  • A paid order is never lost, even if the customer closes the page
  • Drivers get the best route, with traffic
  • The team sees exactly where customers drop off

Built with Next.js 16, React Native, Node.js, Firebase, WhatsApp Business API, Meta Graph API, Google Routes API, GA4 and Meta Conversions API, Resend

NextTebbna Clinics

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